You Make A Difference Award: Archives

You Make a Difference Award: December 2022

Amherst & Greenfield Urgent Care Team

Congratulations to the Amherst & Greenfield Urgent Care Team on being chosen as the recipient of the December You Make a Difference Team Award!

With the rapid surge of the Omicron virus last year, it was determined the COVID drive thru testing site would need to reopen quickly.

In an effort to use staff to cover the drive thru on the main hospital campus, the Amherst and Greenfield Urgent Care staff were approached about the concept of temporarily closing the Greenfield Urgent Care site during the month of January and consolidating those patients at the Amherst Urgent Care location.

Without hesitation, all staff agreed to the request. Within a week, the drive thru was reopened to accommodate the surge of testing requests. By reopening the drive-thru, patients and employees who needed testing during the Omicron surge had access to same-day testing.

Administrative Director, Clinical Services, Cathy Reed, says she was proud to nominate this team. “This group of staff truly made a difference during this very challenging and stressful time.”

Congratulations to the following Team Members

Team Lead: Lisa Rhoades

Matthew Burns
Sabrina Cochran
Audrianna Codling
Naomi Cypher
Alyssa Edwards
Bethany Howe
Melody Malphrus
Jalysa Mawson
Lorraine McCusker
Timothy Mehrmann
Patricia Nadolski
Melanie Poisson
Laura Quattrucci
Mario Ramirez
Idabelle Ratcliff
Sierra Sanborn
Linda Taylor
Cara Vickers
Linda Wheeler

Thank you, Amherst and Greenfield Urgent Care Team, for Making a Difference!

Want to personally congratulate the team members? Send a Kudos for Coworkers and thank them for their amazing work!

You Make a Difference Award: December 2022

Kelly Cavanaugh

Congratulations to Kelly Cavanaugh, RN on the Telemetry unit on being honored as the December recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day.

As charge nurse of the Telemetry Unit, Kelly is consistently working towards making a better experience for both patients and staff.  She is always checking to make sure the patients on the unit feel well cared for and that their needs are always met. She makes sure that the staff members are not overwhelmed and are able to give excellent care and has been known to offer a helping hand to newer nurses, as they learn their new roles and assignments.

Throughout the pandemic, Kelly has been a constant source of knowledge and reassurance for staff – she listens to them and brings any concerns to leadership and helps to problem-solve.  She is focused on patient safety and throughput, always bringing patients to the floor as quickly as possible to ensure they are safe and in the appropriate space. Ann Lebrun, Interim CNO, shared that Kelly’s ”positive attitude and willingness to do whatever it takes to deliver excellent patient care make her a wonderful leader on the floor and a role model for our newer nurses.”

Thank you, Kelly, for making a difference for our patients and our staff every day!

Want to personally congratulate Kelly? Send a Kudos for Coworkers and thank Kelly for her amazing work!

You Make a Difference Award: November 2022

Sam Blasiak

Congratulations to Sam Blasiak, Human Resources, on being honored as the November recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize Sam for being a role model that his team members look up to, and for living our organizational values every day.

Sam always goes above and beyond for everyone who reaches out to him.  In addition to his regular job responsibilities, Sam is a wealth of knowledge and information anytime I or anyone seeks his help.  The HR department would not be nearly as effective without him.

In addition to his remarkable knowledge and outstanding work ethic, Sam is a constant source of positivity for all around him.  His upbeat nature helps make coming to work enjoyable – especially for those of us who are lucky to work alongside him every day.

Sam exudes the very essence of what it is to “Make a Difference” for our team and the organization.

Want to personally congratulate Sam? Send a Kudos for Coworkers and thank Sam for his amazing work!

You Make a Difference Award: October 2022

John Wiseman

Congratulations to John Wiseman, of the Facilities Department, on being honored as the October recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize John for being a role model that his team members look up to, and for living our organizational values every day.

John was nominated for the You Make a Difference Award on behalf of the Development Team to express their gratitude for his commitment to collaboration. The team had this to say about John; “John has assisted our department with various projects over the years. He takes great pride in his work and always in a timely and professional manner. His assistance and thoroughness ensures that the details related to our projects are completed correctly. This assures that our donors are well stewarded and that their generosity has made a difference in the care we provide at Cooley.”

The team adds, “Thank you for every plaque you have hung, and every brick you have installed for us over the years!”

Want to personally congratulate John? Send a Kudos for Coworkers and thank John for his amazing work!

You Make a Difference Award: September 2022

Patricia Chapdelaine

Congratulations to Patricia Chapdelaine, Chemotherapy Pharmacy Technician for the Mass General Cancer Center, on being honored as the September recipient of the You Make a Difference Award!

Patty works within the pharmacy department as the sole chemotherapy pharmacy technician for the Mass General Cancer Center at Cooley Dickinson Hospital. Patty’s work environment within the sterile hazardous clean room is one that most of us can not relate to. The process of entering and leaving the room where she works requires many steps and takes time to ensure sterility is maintained within the Clean Room Suite.

An example of Patty’s quality standard was seen during our most recent Joint Commission survey. During normal operations, she was remotely observed via our camera system by The Joint Commission auditor without her knowledge and then again observed in the clean room. In each instance, Patty displayed a consistent effort to maintain a sterile environment demonstrating her constant focus on quality and safety. This is particularly noteworthy as there have been rapidly evolving regulations that govern this area of the pharmacy. That being said, Patty has made all efforts to solicit this information and feedback so that she continues to deliver the utmost highest quality of care. Observations of Patty within the Clean Room Suite resulted in a “no findings” from the auditor which was a huge win for the entire hospital!

While many of the attributes described above speak to the quality of Patty’s work, it cannot be understated the contributions that Patty makes to the entire pharmacy team. First and foremost, she always has a smile (you can always tell Patty is smiling even with a mask on, she has perfected the “smile with your eyes” so to say) and will do anything to help. Aside from her normal and extensive duties within the Clean Room, she often helps the central pharmacy team whenever there is need. Her collaborative nature within the clean room has invited others to offer her their support and thus leading to a more cohesive pharmacy team.

While she is not often physically seen due to the role she plays, Patty is truly the individual behind the curtain who is the “real Wizard” of the Cancer Center pharmacy operations and Makes a Difference in the lives of patients and colleagues every day at Cooley Dickinson!

Want to personally congratulate Patty? Send a Kudos for Coworkers and thank Patty for her amazing work!

You Make a Difference Team Award: August 2022

Emergency Department Coding and Documentation Improvement Team

Congratulations to the Emergency Department Coding and Documentation Improvement Team on being chosen as the recipient of the August You Make a Difference Team Award!

The Emergency Department Coding and Documentation Improvement Team Members:

Rebecca Bench, Professional Development
Jan Halloran, HIM
Emily Landry, HIM
Sara McKeown, Emergency Department
Lynn Parent, HIM
Sue Pierce, Emergency Department
Robert Redwood, MD Emergency Department
Laura Wells, HIM
 

Back in October of 2017, when CDHC went live with Epic, the Emergency Department coders hit the ground running with two new processes; charging and coding the professional side of the ED billing process, and learning a new process for the hospital side. They learned the documentation guidelines for professional E&M (evaluation and management) services and the new MGB charging matrix for the hospital billing.

During this process they had to make sure the average ED level was not impacted, as it would have a direct effect on our hospital reimbursement. The team worked closely with MGB to make sure they were aware of the issues with the ED charging matrix and how it was impacting CDH. Dr. Redwood met with the coders monthly educating them on the severity of the care the ED providers were delivering. This was a tremendous learning experience for all involved and with Dr. Redwood’s partnership, the team improved the provider ED documentation and coding.

The ED coding team also worked with the ED nursing staff on their documentation for hospital reimbursement and with the ED nursing leadership to achieve improved documentation. Sara McKeown and Jan Halloran partnered with the MGB ED nursing and coding leadership, to improve their understanding of the complexity of the nursing assessments as they relate to calculating the E&M level we charge for hospital reimbursement. The improvements that the team made in the calculations used for technical E&M levels are now included in the MGB coding policy for ED E&M levels!

Through this team’s hard work and efforts, the average professional and hospital ED levels have increased and have had a tremendous impact on patient care and reimbursement. This is a wonderful example of how colleagues from various departments can work as a team to make a difference! Thank you, Emergency Department Coding and Documentation Improvement Team for Making a Difference!

Want to personally congratulate members of the ED Documentation Improvement Team? Send a Kudos for Coworkers and thank each of them for their amazing work!

You Make a Difference Award: August 2022

Colleen Foley

Congratulations to Colleen Foley, Medical Technologist in the Lab, on being honored as the August recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize Colleen for being a role model that her team members look up to, and for living our organizational values every day.

While processing COVID specimens to be sent to our reference labs for testing, Colleen discovered that an entire day’s worth of samples collected on pre-procedure patients had not yet been logged into the receiving reference lab, yet they had been picked up and transported by the courier. Colleen began investigating and also reached out to her manager to alert of the potential issue. After several hours of investigation, the samples were located at the reference lab and were processed, which prevented a delay in being able to perform the impacted patients’ procedures. Colleen’s discovery of the issue brought forward an opportunity to strengthen the process in our laboratory for tighter checks and balances being placed to identify this type of issue sooner. Colleen’s attention to detail and persistence in locating the samples prevented any delay in procedures for these patients and helped to assure this type of delay would not happen to future patients.

Want to personally congratulate Colleen? Send a Kudos for Coworkers and thank Colleen for her amazing work!

You Make a Difference Award: July 2022

Alexus Keith

Congratulations to Alexus Keith, VNAH Homecare Case Manager, on being honored as the July recipient of the You Make a Difference Award! We recognize Alexus for being a role model that her team members look up to, and for living our organizational values every day.

Alexus started at Cooley Dickinson in February of 2021, in the heart of the pandemic. She came on board with an orientation that was built before healthcare was turned upside down. Alexus was patient, understanding and went with the flow without even a hint of negativity. Despite being new to the home healthcare setting, she transitioned effortlessly and seems to have truly found her calling. While building onto her clinical experiences and case management skills, Alexus also enhanced our progressing culture of a more united team supporting one another.

Marissa Maheu, VNAH Clinical Manger, nominated Alexus for this award and shared these comments; “As a manager, I couldn’t ask for a better member on our team. Alexus works seamlessly with her peers. She has taken the extra time for each of her high and complex caseloads with patience and compassion to ensure they get the best possible care- all while maintaining great communication with all involved. Alexus epitomizes the Cooley Dickinson values and is an asset to our team!”

Alexus is described as extremely self-driven and is always looking for ways to learn or improve and often seeks out opportunities to build on her nursing skills. She is motivated, attentive, and reliable which are all characteristics that are essential to building a quality healthcare team.

Want to personally congratulate Alexus? Send a Kudos for Coworkers and thank Alexus for her amazing work!

You Make a Difference Award: June 2022

Callie Duda-Horrigan

Congratulations to Callie Duda-Horrigan, RN on North 3, on being honored as the June recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize Callie for being a role model that her team members look up to, and for living our organizational values every day.

Brian Toia, Clinical Nurse Manager nominated Callie and had this to say about her; “First and foremost, Callie is an excellent nurse and provides the highest level of care to her patients. She is also a charge nurse, precepts new hires while they are on orientation and was instrumental as a mentor to a novice nurse during the Mentorship pilot program on N3.”

Callie exceeds the expectations of her managers and her positive attitude, sense of humor and ability to boost morale are just a few of her defining characteristics. Callie is known to decorate the unit for the holiday season and coordinate fun outfits with the other staff members. Brian added, “her actions have helped make the past few months of the pandemic more tolerable, not only for the staff, but also for the patients under her care.”

Want to personally congratulate Callie? Send a Kudos for Coworkers and thank Callie for her amazing work!

You Make a Difference Award: May 2022

Lynn-Ann Kimel

Congratulations to Lynn-Ann Kimel, RN in the Operating Room, on being honored as the May recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize Irving for being a role model that his team members look up to, and for living our organizational values every day.

Jodi Gordon, RN in Digital Clinical Informatics, nominated Lynn and had this to say; “Lynn is an intra op RN but does far more than is expected of someone in that position. She is extremely dedicated to all staff connected to the Operating Room Department. She is a wealth of information and is always a pleasure to work with.” Lynn is a key liaison between the CBA team at CDH and the operating room. She regularly requests additions/updates to operating room procedures, equipment, instruments, supplies, implants, and medications. These requests have greatly improved the efficiency and accuracy of documentation, case preparation and charging.

Lynn is always willing to track down an answer to a question as well as providing pertinent information needed to improve things for her department.  She is a gem and truly makes a difference!

Want to personally congratulate Lynn-Ann? Send a Kudos for Coworkers and thank Lynn-Ann for her amazing work!

You Make a Difference Team Award: April 2022

Executive Administration Assistant Team

Congratulations to the Executive Administration Assistant Team on being chosen as the recipient of the April You Make a Difference Team Award! The Executive Administration Assistant Team is composed of Donna Polwrek and Peg Jekanowski.

The Team You Make a Difference Award was created to recognize the many Cooley Dickinson teams that exemplify the values of the organization and are models for other teams.

We celebrate and appreciate our administrative professionals and in honor of Administrative Professional’s Day last week we celebrated the Executive Administration Assistant Team during a celebration including the Senior Leadership and Nursing Leadership teams.

Donna and Peg have intensely busy schedules performing tasks and managing calendars for multiple people. They work as a team to take care of not only the Senior Leadership Team but offer support for any who ask as well. When requested to assist with a project, a form, a purchase, or other miscellaneous jobs they don’t blink an eye and are always willing to help. The nomination for this team was submitted by the Nursing Leadership team who had this to share; “Peg and Donna are always kind, responsive, and willing to help. They have both supported nursing through the pandemic and made sure that the nursing leadership team had some TLC. We are forever grateful for everything they do for the team. They ‘make a difference’ every day to all of us!”

Donna and Peg have made a difference in all of our lives by assisting with numerous and varied requests on a day-to-day basis. We are thankful for all of their hard work and appreciate all that they do!

Thank you, Donna & Peg for Making a Difference!

You Make a Difference Award: April 2022

Jacqueline Howard

Congratulations to Jacqueline Howard, CDMG Finance Director, on being honored as the April recipient of the You Make a Difference Award!

Whether it’s budget preparation, contracts/compensation or other special projects, what’s most appreciated from Jackie (in addition to the high quality of her work) is her collaboration.

She is always easy to approach, and easy to work with; conversations are always constructive and forward- moving.

During the award celebration last week, VP of CDMG Kevin Neill expressed his congratulations and stated that “we are so incredibly fortunate to have Jackie on our team!”

“The volume of work that Jackie does in support of the medical group is significant and she keeps everything impeccably organized, thoroughly vetted, and completed on time,” said Kevin.

Jackie’s daily work in support of CDMG alone earned her nomination of You Make a Difference Award recognition. But what shines more light on her performance is a recent ambulatory space analysis she did in support of our organizational strategic planning process. CDMG is constantly growing and evolving, and in order to effectively manage our growth, we needed to have a comprehensive space plan to inform decision making about where to place new providers and to determine if we needed new space.

Jackie toured all of our ambulatory sites, spoke with leadership at the sites and did a comprehensive analysis. Through her work, we were able to see opportunities at virtually all of our sites to optimize space use. Jackie created an algorithm to help teams see where we had opportunity for growth in existing space. Jackie’s work allows us to make more informed recruitment decisions, based on thoughtful space planning. This project was huge, and Jackie turned it around very quickly.

Added Kevin, “She does everything very quietly and without fanfare. We appreciate all that Jackie does!”

Want to personally congratulate Jackie? Send a Kudos for Coworkers and thank Jackie for her amazing work!

You Make a Difference Award: March 2022

Irving Echevarria

Congratulations to Irving Echevarria, IS Helpdesk Tech, on being honored as the March recipient of the You Make a Difference Award!

The You Make a Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and in their community every day. We recognize Irving for being a role model that his team members look up to, and for living our organizational values every day.

During the award celebration last week Ryan Racine, Manager of IT Support and Data Operations, shared, “we are all so glad to have the opportunity to honor Irving with this well-deserved award recognition”. Irving demonstrates a willingness to get things done. From administrative to patient care needs, Irving is a very responsive collaborator who quickly notes “I can assist with that!”

Irving is described as a team player who always knows what to do and calmly makes things happen with a positive demeanor. “Irving has foresight into what needs to be considered and communicates that in a respectful manner”, said nominator Donna Polwrek, Executive Assistant.

We are so grateful to have Irving on the Cooley Dickinson our team!

Thank you, Irving, for being a Team Player! You truly make a difference in the care of our employees and patients!

Want to personally congratulate Irving? Send a Kudos for Coworkers and thank Irving for his amazing work!

You Make a Difference Team Award: February 2022

Amherst Radiology/Mammography Tech Team

Congratulations to the Amherst Radiology/Mammography Tech Team on being chosen as the recipient of the February You Make a Difference Team Award!

The Amherst Radiology/Mammography Tech Team have faced many challenges in the past year, from increased volume from the orthopedic clinic to new protocols and extra cleaning. Regardless of the challenges this team faced they continued to support each other daily by saying, “We got this!”, said Team Lead, Robin Nally. Adding “I’m so proud of my team for making any changes seamless for our patients”, “we’re a multimodality department, but they still make that transition seamless as they go between modalities all day!”

The Amherst Radiology/Mammography Tech Team receive numerous Staff Appreciation Cards and NRC patient comments that highlight their hard work and dedication to their patients. Here are just a few that they have recently received:

“The person who performed my mammogram was excellent. Very kind and friendly and explained everything clearly. I wasn’t nervous, but if I had been, she would have made me feel better.”

“Wow, everyone was terrific. The care and attention shown to me at every step of the way was truly appreciated. Thank you!”

“The technician was great, friendly, smart, and knowledgeable. Hope I don’t need any more X-rays, but if I do, I’m going to Cooley in Amherst.”

Thank you, Amherst Radiology/Mammography Tech Team, for your commitment to our organizational mission of providing our patients and community with exceptional, compassionate, and personalized care.

You are all making a difference! 

Team Members:

Amy Biela
Corinne Gobeille
Elizabeth Jackman
Mary Morin
Robin Nally (Team Lead)
Samantha O’Connor
Jolene St. Onge

You Make a Difference Award: February 2022

Happy Frates-Montague

Congratulations to Happy Frates-Montague, Revenue Auditor, on being selected as the February Honoree of the You Make a Difference Award!

“Happy is an extremely hard worker and manages a very large workload, which she takes pride in getting it done and completing it always to the best of her ability”, said co-nominator, Michelle Kososki, Pharmacy Director.

Happy was requested to assist with the compliance piece of the controlled substance diversion and detection program, by ensuring that the committee was adhering to internal policies and accurately recording the activities of the committee in the event of an audit by the Department of Public Health (DPH). Given that the topic of controlled substance diversion was not familiar to Happy, she took it upon herself to extensively research the topic and share her findings so that the committee was better informed.

Happy has strong computer skills including reporting and programming and utilized those skills to create a reporting tool for the nurse managers. This tool is used as a universal template for the Nurse Managers that would foster a consistent approach to tracking daily activities involving controlled substances. Happy is being recognized for her ingenuity, creativity, and her overall contribution to save nursing manager time and improve the system for controlled substance management.

Her partnership with the various teams (Nursing, Pharmacy, Anesthesia, Performance Improvement, Information Technology, Compliance, etc.) to unify towards one common objective “exemplifies the value of Collaboration”, said co-nominator, Scott DeCesare, Pharmacy Supervisor.

Happy’s approach in helping others is to promote them and help them feel their issues are most important. Her unwillingness to compromise on anything but perfect tools for those that she works with exemplifies the value of Uphold Quality.

Thank you, Happy for making a difference!

Want to personally congratulate Happy? Send a Kudos for Coworkers and thank Happy for her amazing work!

You Make a Difference Award: January 2022

Wanda Rodriguez

Congratulations to Wanda Rodriguez, Rehabilitation Aide, on being selected as the January Honoree of the You Make a Difference Award!

Wanda works as a Rehab Aide in the outpatient Rehab Services clinics. In an effort to assure all clinics were ready for the most recent Joint Commission survey, Wanda traveled to each individual site. Wanda made sure each site was organized; ensuring that all stock had been reviewed for any expired product, redesigned equipment log sheets and made sure all equipment had been checked and stickered by Biomed.  Wanda also mentored a newer Rehab Aide to be prepared for the surveyor and to have the confidence to speak to the surveyor without fear. During the actual survey, Wanda led the surveyor through one of the sites, and the next day of the survey was at the site with the new Rehab Aide to provide support. The new Rehab Aide was so well prepared, that Wanda stood back and watched him succeed. Wanda truly made a difference in the success of the Joint Commission survey of the Rehab sites and we are so lucky to have her on our team!

Thank you, Wanda for making a difference!

Want to personally congratulate Wanda?

Send a Kudos for Coworkers and thank Wanda for her amazing work!

Learn more about previous You Make a Difference Award honorees – click here to read their inspiring stories.

You Make a Difference Award: December 2021

Cortney Recore

Congratulations to Cortney Recore, CDMG Medical Office Manager , on being selected as the December Honoree of the You Make a Difference Award!

“You would never guess that Cortney was new to her role of Office Manager when she took on the added responsibility of filling in for the Practice Administrator role” explained Sandra Dubois, CDMG Director of Operations. She was quickly immersed in the many challenges of leading one of our largest, most complex practices and she didn’t miss a beat. Cortney worked tirelessly to support the patients, providers and staff in 3 different locations. Her ability to collaborate with her team members both in the orthopedic practice, as well as other CDH departments, has been instrumental in continuing the work of building strong relationships with those who help to support the orthopedic service line.

Cortney was faced with staffing issues and was often found answering phones while balancing her many other added responsibilities. “Regardless of what comes her way, Cortney is quick to problem solve”. It is clear she prioritizes our mission of providing exceptional patient experience. She consistently demonstrates our organizational values of quality, compassion, collaboration, respect and integrity.

Cortney has been an invaluable resource and we are extremely fortunate to have her on our CDMG leadership team!

Thank you, Cortney for making a difference!

Want to personally congratulate Cortney?

Send a Kudos for Coworkers and thank Cortney for her amazing work!

Learn more about previous You Make a Difference Award honorees – click here to read their inspiring stories.

You Make a Difference Team Award: November 2021

VNAH Hospice Team

During the month of November, the home care and hospice community honors the millions of nurses, home care aides, therapists, and social workers who make a remarkable difference for the patients and families they serve. Last week we celebrated National Homecare & Hospice month by honoring the VNAH Hospice Team with the You Make a Difference Team Award.

A hospice team member is one that commits to ensuring comfort and peace to not only the patient but for the family and loved ones. Many say, “Oh, I could never do what you do.”  It certainly takes a person with compassion, a desire to help those who are most vulnerable, and someone who gives selflessly to be a witness to another’s passing. Hospice care is specialized, with experience and knowledge that is vast. No one patient or family are identical, and each patient requires an individualized plan meeting their needs physically, mentally, emotionally, and spiritually. The hospice team are professionals who willingly join a specialized program offering relief to patients who are suffering and ensuring them death with dignity.

Jennifer Crain, VNAH Patient Care Services Director, who nominated the team shared this message during the celebration; “Hospice care is not the type of care or work that can be stored away at the end of a shift.  It is a heavy burden to carry bearing witness to those who have reached the end of life. The emotional, physical, and spiritual impacts are felt deeply for those who work each day, tirelessly helping those who have elected the benefit of hospice care.”

The hospice team works with a diverse population with individualized needs and desires.  This year not unlike others, the hospice team have met young patients, patients with young children, mothers and fathers, sisters, brothers, friends, and so many more whose time is limited. This is where it takes a skilled team to surround the patient and family with support, uniquely designed to their needs. Spiritual care, social work, bereavement, and volunteer services develop plans to ensure conversations, understanding, and a plan for ongoing care and support.

Together, the hospice team have cared for over 188 patients and their families. Despite the most challenging times, the work of hospice does not waiver. Meeting those who need support, guidance, and compassionate care as they face death is provided every day by this team of caring individuals embracing a philosophy spoken by Dame Cicely Saunders, “You matter because of who you are.  You matter to the last moment of your life, and we will do all we can, not only to help you die peacefully, but also to live until you die.”

Thank you, VNAH Hospice Team, for your commitment to our organizational mission of providing our patients and community with exceptional, compassionate, and personalized care.

You are all making a difference! 

Click here to see a full list of Hospice Team Members

You Make a Difference Award: November 2021

Dr. Adrian Daul

Congratulations to Dr. Adrian Daul, Emergency Department Physician, on being selected as the November Honoree of the You Make a Difference Award!

Dr. Adrian Daul has committed his career to improve healthcare providers’ competency in caring for transgender patients. He has been an invited lecturer locally and nationally with audiences ranging from medical students to physicians and emergency clinicians to obstetricians. He co-chaired the AAMC Advisory Committee on Sexual Orientation, Gender Identity, and Sex Development, Learning Environment Committee – this committee collaboratively developed a webinar and teaching tools to accompany AAMC’s landmark publication to improve medical school curriculum called Implementing Curricular and Institutional Climate Changes to Improve Health Care for Individuals Who Are LGBT, Gender Nonconforming, or Born with DSD.  He authored a chapter in Diversity and Inclusion in Quality Patient Care: Your Story/Our Story – A Case-Based Compendium, published in August 2018. He co-authored “Transgender and Gender-Nonconforming Patients in the Emergency Department: What Physicians Know, Think and Do” published in 2018 in The Annals of Emergency Medicine.

During the celebration Dr. Bobby Redwood, Medical Director of the Emergency Department, had this to say about Dr. Daul: “Dr. Daul is a keystone of the ED provider team. He is one of the most curious and intelligent physicians that I have encountered in my career.” Additionally, “he also has a strong moral compass and empathetic response to challenging situations. The result is a consistent, strong presence of quality care in the ED that myself and others look to for inspiration.”

Dr. Daul continuously lives of values of the organization, particularly through “Act with Integrity”. Dr. Redwood shared specific examples of how Dr. Daul acts with integrity; “speaking up with courage and conviction if any team member speaks about a patient in a disrespectful way; holding himself to the highest standards of professionalism and speaking up if colleagues are not doing the same; and proving direct and substantive feedback to the ED leadership team (even when it’s hard to hear).

We are so lucky to have Dr. Daul on the Cooley Dickinson team and were thrilled at the opportunity to celebrate his tremendous work!

Thank you, Dr. Daul for making a difference in the lives of your patients, coworkers and in the community every day!

Want to personally congratulate Dr. Daul?

Send a Kudos for Coworkers and thank Dr. Daul for his amazing work!

Learn more about previous You Make a Difference Award honorees – click here to read their inspiring stories.

You Make a Difference Award: October 2021

Victor Thompson

Congratulations to Victor Thompson, Head Chef of Nutrition Services, on being selected as the October Honoree of the You Make a Difference Award!

This was an extra special celebration because this week marked the annual Healthcare Foodservice Workers Week, which is meant to honor healthcare food and nutrition professionals. We recognize the integral role that the Food & Nutrition Services team plays in helping employees and patients stay well-nourished and healthy. What better way to celebrate this recognition week than by honoring a member of this extraordinary team!

Victor has been a team member of the Nutrition Services department for over 20 years. And for all those years Victor has put his heart into making the most fabulous dishes for visitors and coworkers day in and day out. I think we all can agree that we are grateful for the tasty dishes we all can enjoy in the CDH cafeteria! Did you know you can call the CDH “Chow Line” ext.2469 to hear the daily specials?

Gary Weiss, Executive Chef, had this to share about Victor during the award celebration; “Victor is inspiring to his fellow team members and to the employees of Cooley Dickinson and we are so lucky to have him on our team! I can put an item on the menu, give him a recipe, and it will come out better than the original!” Thank you, Victor, for your commitment to providing an exceptional experience and for your part in ensuring the CDHC patients and employees are well-nourished and healthy!

Thank you, Victor for making a difference!

Want to personally congratulate Victor?

Send a Kudos for Coworkers and thank Victor for his amazing work!

Learn more about previous You Make a Difference Award honorees – click here to read their inspiring stories.

You Make a Difference Award: September 2021

Greg Ludwiczak

Congratulations to Greg Ludwiczak, Telemetry RN, on being chosen as the recipient of the September You Make a Difference Award!

The You Make A Difference Award is recognition for team members who live up to the values of our organization and are making a difference for patients, coworkers, and in the community.

As charge nurse of the Telemetry unit, Greg is responsible for ensuring that everything on the unit runs smoothly, and all our patients are kept safe. This is a pretty tall order some nights, as the revolving door of Tele will sometimes admit 8-12 patients during his 12-hour shift.

However, through all the chaos, Greg remains calm and positive while supporting the staff on the unit. During the award celebration, Ann Lebrun, Clinical Nurse Director, had this to say about Greg; “colleagues know that they can count on Greg to help them deal with whatever problem is rearing its ugly head, and he will do so with a sense of humor and a smile. Greg always keeps throughput moving on the unit, makes sure his patients are safe from harm while receiving excellent care, and supports his colleagues in any way they need.”

Thank you for being such a great charge nurse, Greg! You are truly making a difference!

More about the You Make a Difference Award:

The You Make a Difference Award is presented to twelve individuals and four teams throughout the year, whom are selected based on their colleagues nominations. Individual winners are announced monthly, and teams are announced quarterly. This award is unique to Cooley Dickinson Health Care and celebrates our employees for making a difference every day!

Click here to read about recipients of the You Make a Difference Award.

You Make a Difference Team Award: August 2021

Lactation Consultant Team

Congratulations to the CBC Lactation Consultant Team on being chosen as the recipient of the August You Make a Difference Team Award!

The Lactation Consultant Team offers support for patients and their babies even after they are discharged from the hospital. This team is available for virtual or in-person visits and offer personalized, hands-on help. The Lactation Consultant Team has done tremendous work during the COVID pandemic to ensure that the services that they provide to our patients and the community were uninterrupted. Early on, the team used virtual technology for group Breast Feeding classes, as well as 1:1 consults and assistance. Judy Hatch presented a proposal, which was later accepted, to make follow-up phone calls to all breastfeeding patients. This process has been a great success and allowed patients the access to our expert lactation team post discharge.

This team was very active in creating poster presentations and other educational activities which were required for the nurses and providers during the Baby Friendly re-designation process. The Lactation Consultant Team has also updated the Cooley Dickinson Lactation webpage and made improvements to current lactation tools and handouts on the unit.

Thank you, CBC Lactation Consultant Team, for your commitment to our organizational mission of providing our patients and community with exceptional, compassionate, and personalized care.

You are all making a difference! 

Team Members:

Karen Przybyszewski (Team Lead)
Lori Leistyna
Lisa Fitzgerald
Judy Hatch

You Make a Difference Award: August 2021

Mary Fournier

Congratulations to Mary Fournier, Lead Pharmacy Technician, on being chosen as the recipient of the August You Make a Difference Award!

As a member of the Cooley Dickinson team for 20 years, it is difficult to convey the impact Mary has throughout the hospital on a daily basis. Mary is the Lead Pharmacy Technician, but her roles extend far beyond her title.

Mary is described by her manager Scott DeCesare, Pharmacy Supervisor, as the pharmacy “coach” who ensures the workflow of the pharmacy stays on track throughout each day to ensure that no patient is kept waiting for any medication.  Mary is the pharmacy “operator”, taking on many of the calls in the pharmacy and collaborates with her team to ensure all needs are met.  Mary is a “problem-solver”, there are many unique challenges faced by all team members and Mary is often sought out for her extensive knowledge and readiness to collaborate in working toward a solution. A recent example of her exceptional character is when the pharmacy team was tasked with drawing up COVID vaccines for clinics at the hospital and across the CDMG practices. Mary was able to generate a template for the labels, which could be easily modified and attached to the syringes regardless of site. The forward-thinking, efficient, and quality driven output from Mary is truly inspirational.

Mary embraces all new team members and ensures that they feel welcome and comfortable asking questions when navigating their daily duties. She establishes the framework for how each student is expected to perform during their learning experience and ensures the activities are in support of maintaining a high level of care for patients.

Most importantly, Mary is a “team leader”, she creates a vision of what patient care should look like at Cooley Dickinson and inspires the pharmacy team to engage in that vision.

For all the roles that Mary plays within the pharmacy and within the hospital, Mary truly does “Make a Difference.”

Thank you, Mary for living the Cooley Dickinson values every day!

You Make a Difference Award: July 2021

Michael Crowley

Congratulations to Michael Crowley on being chosen as the July recipient of the You Make a Difference Award! Mike was honored last week during a surprise celebration with his management team and members of the Recognition Steering Committee.

The You Make A Difference Award is recognition for team members who are making a difference for patients, coworkers, and in the community. Mike was recognized for being a role model that his team members look up to, and for living our organizational values every day.

As the primary phlebotomist at Northampton Area Pediatrics we are incredibly grateful for Mike and his amazing work! Mike is especially good at working with children and had this to say about them, “Kids are amazing. Most everything I do is terrifying to children. But I have found if you just take the time to talk to them and explain what you are doing, in age specific terms, almost every single time the outcome is excellent! It is the most amazing thing to draw a sample from a little one and then get a high five at the end.”

Mike puts extra time and thoughtfulness in all he does and embraces the different values and perspectives of his patients. He works to see things from their viewpoint. It’s not easy to be liked as a phlebotomist by your patients. For many, facing a needle is incredibly difficult. But Mike’s special attention helps patients get through it. Mike is an asset to the phlebotomy department and exemplifies the values of Cooley Dickinson.

Thank you, Michael for making a difference!

You Make a Difference Award: June , 2021

Marilyn Payne

Congratulations to Marilyn Payne, Physical Therapist at Worthington Rehabilitation, on being selected as the June Honoree of the You Make a Difference Award!

The You Make A Difference Award is recognition for team members who live up to the values of our organization and are making a difference for patients, coworkers, and in the community.

Marilyn is the sole Physical Therapist at our Worthington Rehabilitation Clinic. Over the years, Marilyn has treated thousands of patients in the Hilltowns and does so from a single room clinic, by herself. During a major ice and windstorm in February 2020, the Worthington clinic was without internet service, which meant Marilyn had no access to the electronic medical record of her patients. This did not stop Marilyn from acting with integrity and upholding quality by managing to still see her patients and document on paper charts until the internet service was restored. Marilyn did this without worry or concern for managing her work. Marilyn knew she needed to put her patients first to assure they stayed on track with their treatments, regardless of her situation. Fun fact: Marilyn has been known to ski into work during a winter storm, knowing her patients would need her care whether it was snowing or not!

Marilyn is well respected by the residents of the Hilltowns for her skill, expertise, and composed nature. Marilyn has persevered through the challenging COVID times and assured her patients received exceptional care regardless of the obstacles she faced. Marilyn makes a difference in her patients’ lives every day because of her dedication to her work and to them.

Thank you, Marilyn for making a difference!

Want to personally congratulate Marilyn?

Send a Kudos for Coworkers and thank her for her amazing work!

Learn more about previous You Make a Difference Award honorees – click here to read their inspiring stories.

You Make a Difference Team Award May 2021

COVID Vaccine Clinic Team

The Cooley Dickinson COVID Vaccine Clinic Team was honored with the You Make a Difference Team Award, which recognizes teams that live up to Cooley Dickinson’s values and who make a difference for patients and families, coworkers, and in our community every day.

The Cooley Dickinson vaccine program relies on a committed group of greeters, vaccinators, schedulers, pharmacy staff and many others behind the scenes who work on the logistics and operations of the clinic. This team’s primary focus since December has been to directly put shots in arms or support the administration of the COVID-19 vaccine to Cooley Dickinson health care workers, patients, and community members.

This enormous vaccination undertaking is due to the work of hundreds of staff. Thanks to all of you, the clinics operated smoothly, and we were able to vaccinate many of our coworkers and community members.

Thanks to the commitment and dedication of our vaccine operations staff and volunteers, we have vaccinated over 13,000 community members and the Mass General Brigham system has surpassed 250,000 employee and patient vaccines.

We recognize the Vaccine Clinic Team, for their commitment to upholding quality, fostering collaboration, and providing exceptional, compassionate and personalized care to our patients!

Thank you, Vaccine Clinic Team, for keeping our clinic running and our communities full of hope! You are Making a Difference!

Click here to view the Community Vaccine Clinic Team Member Names

Click here to view the Employee Vaccine Clinic Team Member Names

You Make a Difference Award: May , 2021

Stephanie Moore

Congratulations to Stephanie Moore, Patient Access Supervisor, on being chosen as the recipient of the May You Make a Difference Award!

The You Make A Difference Award is recognition for team members who live up to the values of our organization and are making a difference for patients, coworkers, and in the community. We recognize Stephanie for being a role model that her team members look up to, and for living our organizational values every day.

During the award nomination process Stephanie received several nominations from her team members and others in the organization. She was described as someone who always gives 110% to her employees, co-workers, and to our patients. “She is compassionate, understanding, organized and simply put, totally amazing” said one team member and nominator. Stephanie is responsible for many tasks and projects and handles everything with a positive attitude and a smile! During the award ceremony Sandra Beach, Central Scheduling and Patience Access Manager, said Stephanie is “a great supervisor and is well known for facilitating excellent teamwork in each and every one of her departments.”  Adding, she is “known for her calm and encouraging demeanor and her “can do” attitude!”

Stephanie was also recognized for her collaboration with the Lab department. Administrative Director of Clinical Services, Cathy Reed, said “Stephanie has been a wonderful partner to the laboratory. She never said no, no matter what time of the day I would ask for her help and I appreciate Stephanie’s willingness to collaborate with the team.”

Stephanie’s team demonstrated their appreciation and collectively as a group stated in their nomination that “leadership is not about titles and meetings, it’s about your staff knowing you always have time for their concerns and feedback.” Stephanie’s team wanted her to know that they are striving to do their best because they take such pride in their jobs and are so thankful for her leadership.

Thank you, Stephanie for making a difference!

You Make a Difference Award April Winner: April, 2021

Brenda Patullo

Congratulations to Brenda Patullo, North 3 PCA, on being chosen as the recipient of the April You Make a Difference Award!

The You Make A Difference Award is recognition for CDHC employees who live up to the values of our organization and are making a difference in the lives of our patients, staff, and in the community.

Earlier this week we surprised Brenda on her unit with the award presentation. During the award ceremony Brenda was described as a “super hard working and compassionate PCA”. Her Manager, Brian Toia added, “She never sits down and is always hustling and helping her teammates!” “Brenda is always willing to pick up extra shifts and is so passionate about the care she provides to the patients on N3”.

The resilience that Brenda displayed earlier this year after battling COVID herself was extraordinary. When she was able to return to work, she had a new unique perspective and was incredibly supportive to the COVID patients – emotionally as well as physically. Her experience gave her a better understanding of what our patients were going through and allowed her to provide even more compassionate and personalized care.

Brenda is a team player who actively contributes to her team in order to complete tasks, meet goals and most importantly care for our patients. Brenda enthusiastically listens to her coworkers and is always willing to lend a helping hand. Brenda supports her coworkers and is always showing respect. She lives the values of the organization everyday she comes to work, and we are so grateful to have her on our team.

Thank you, Brenda, for all that you do. You are truly making a difference!

You Make a Difference Award, March 2021

Deborah Matuszko

Congratulations to Deborah Matuszko, Surgical Day Care Shift Charge Nurse, on being chosen as the recipient of the March You Make a Difference Award!

The You Make A Difference Award is recognition for team members who live up to the values of our organization and are making a difference for patients, coworkers, and in the community.

Earlier this week we surprised Deb in her department with Senior Leaders Angela Belmont, CNO & Tony Scibelli, VP of Operations; Deb’s Directors Lynn Grondin, Director of Nursing for Periop and CVIR Services & Mike Netta, Director of Operations for Periop and CVIR Services; and her Surgical Day Care team to celebrate her amazing achievement!

We recognize Deb for being a role model that her team members look up to, and for living our organizational values every day. She ensures that the SDC unit is always prepared to accommodate the needs of the physicians, staff and most importantly, all our patients who use this service.

Deb is respected by her peers, staff and the physicians. “In preparation for the COVID surge Deb worked in collaboration with the OR leadership and her counterparts in both Endoscopy and CVIR to ensure that the relocation of these departments to SDC went smoothly, that their workflows remained efficient and that the needs of everyone’s patients were met,” said Lynn Grondin during the celebration, adding “We are very fortunate to have Deb and her leadership working in our organization and as part of our team!”

Thank you, Deb for making a difference!

You Make a Difference Award, February 2021

Katie Keel

Congratulations to Katie Keel, Endoscopy Shift Charge Nurse, on being chosen as the recipient of the February You Make a Difference Award!

The You Make A Difference Award is recognition for team members who are making a difference for patients & families, for their coworkers, and/or in their community every day. They live up to the values of our organization by Demonstrating Compassion, Fostering Collaboration, Acting with Integrity, Upholding Quality, and always Showing Respect.

Earlier this week we surprised Katie in her department with Senior Leaders, Angela Belmont, CNO & Tony Scibelli, VP of Operations, Katie’s Directors Lynn Grondin, Director of Nursing for Periop and CVIR Services & Mike Netta, Director of Operations for Periop and CVIR Services and her Endoscopy team to celebrate her amazing achievement!

“Katie does an exceptional job in ensuring that the needs of our patients are always the priority” said Lynn during the celebration, adding “She is very respected by her peers, the staff and physicians and is always willing to go above and beyond to make sure that their needs are met.”

During the COVID pandemic outbreak, she was instrumental in the relocation of Endoscopy procedures to the OR and in the selection of the staff that were deployed to other departments throughout the hospital. She also played a critical role in preparing the Endoscopy unit to be converted as the overflow location for the ER, the RED clinic.  We are very fortunate to have Katie and her leadership working in our organization and as part of our team.

We recognize Katie for being a role model that her team members look up to, and for living our organizational values every day.

Thank you, Katie for making a difference!

You Make a Difference Team Award January 2021

Inpatient Rehabilitation Team

Congratulations to the Inpatient Rehabilitation Team on being chosen as the recipient of the January You Make a Difference Team Award!

The Inpatient Rehabilitation Team performed incredible work during the height of the COVID pandemic. A team who typically works strictly day shifts treating inpatient and ED patients came together and established a proning team to support the inpatient units treating COVID patients.

The Inpatient Rehabilitation Team developed a schedule to assure coverage 24/7 to support the CCU and the North 3 staff in providing the care needed by this vulnerable population of patients. It has been proven through many studies that providing this type of treatment and care to COVID patients improved their chance of survival.

“This group worked quietly and tirelessly to be there when needed” said Cathy Reed, Director of Lab Services, who nominated this team for the award. Adding “when I hear the phrase ‘there are heroes all around us in plain sight’, this group of phenomenal professionals come to mind.”

Cooley Dickinson and this community are fortunate to have these clinicians supporting the care being provided.

Thank you, Inpatient Rehabilitation team, for your commitment to our organizational mission of providing our patients and community with exceptional, compassionate, and personalized care.

 You are all making a difference! 

Team Members:

Maureen Etchells
Colette Fellows
Tammie Foster
Rebecca Knowles
Lynn Kurowski
Katelyn Labrie
Dianne Lizotte
Lisa McCutcheon
Lisa Moos
Carl Nearey
Susan Rigali
Whitney Shepperd
Joshua Skowronski
Madison Sullivan

You Make a Difference Award, January, 2021

Stacy Troy

Congratulations to Stacy Troy, Physical Therapist at Hadley Rehabilitation, on being chosen as the recipient of the January You Make a Difference Award!

Stacy specializes in pelvic floor rehabilitation and restoration which provides a vital service to the Pioneer Valley that is usually only found near a large city. This field continues to advance and expand at a rapid pace and Stacy regularly attends continuing education activities in Boston, both as a student and lab instructor. Stacy has been recognized by Hollis Herman (National Pelvic PT Guru based in Boston) as a preferred pelvic clinician in Western Mass.

Pelvic issues are often not something people are comfortable talking about. These issues can be embarrassing for patients and very personal. Tackling them can have an enormous impact on a person’s life. “Stacy recognizes the emotional challenges that come with navigating these conditions and provides a safe and empathetic space for patients to address them” said her nominator, Dennis Mathewson, PT at Hadley Rehabilitation, adding “She is particularly passionate about ensuring access to, and awareness of her services to the transgender and trans-sexual community.”

Stacy has always been a leader for the LGBTQ community and is presently the LGBTQ leader for the CDHC rehabilitation department. She is a strong advocate for providing her expertise to all patients, regardless of socioeconomic status, transportation, disability or health insurance.  On October 25, 2018, Stacy received the annual Paul Winske Access Award from the Stavros Center for Independent Living.  Stacy was nominated by her patients for providing compassionate care to persons with disabilities.  Stacy was the only health care professional recognized at the awards ceremony that year.

Stacy is a fantastic resource for the entire rehab department, surgeons, and primary care providers throughout the Pioneer Valley. She works closely with area surgeons from Boston, Hartford, Brattleboro and Springfield to make sure patients are provided with the proper post-surgical care, education, and support they need.  She is the “go-to” clinician for pelvic questions and it’s reassuring for the entire rehab dept. and hospital staff to know they can send their friends and family to a trusted and skilled clinician. She strongly advocates for staff to become more aware of pelvic issues and how to navigate and support the LGBTQ community in their clinical practice.

Thank you, Stacy. You are truly making a difference!

You Make A Difference Award, December, 2020

Elizabeth Vanguilder

Congratulations to Elizabeth Vanguilder, South Deerfield Rehabilitation Patient Access Coordinator, on being chosen as the recipient of the December You Make a Difference Award!

Throughout the pandemic things at the South Deerfield Rehabilitation office have been consistently changing and Liz “has been the grease that has kept the cog wheels of the clinic working”, explained her nominator Alicia Idrogo, Physical Therapist. “Liz adapts quickly to changes in the schedule or the therapist’s day, always in easygoing manner and with a smile on her face!”

“Liz is always looking for a way to personally connect with staff and patients. She goes out of her way to follow loose ends to their logical conclusions, and it makes our job so much easier knowing that everything is taken care, and done so with a smile” said Liz’s second nominator, Terrance McKeon, Physical Therapist.

Upholding quality in her job every day, Liz is always respectful and friendly to both staff and patients. “She demonstrates amazing patience with challenging situations whether in person or over the phone. She is always a team player and keeps us organized, by reminding us of progress notes, remembering staff birthdays, and keeping the clinic running smoothly”, added Liz’s third nominator, Rebecca Dejnak, Physical Therapist. (And yes, that’s correct – Liz received 3 separate nominations for this award!)

“Liz gives so much of herself to our patients and her coworkers each and every day” said her manager, Sue Pollard, Patient Access Services Supervisor. Adding that “She is thoughtful and kind to everyone she speaks to, her graceful qualities put patients at ease and she leaves a significant impression when servicing our patients.”

We are so lucky to have Elizabeth on our team and are incredibly thankful for her commitment to living the values of Cooley Dickinson.

Thank you, Elizabeth. You are Making a Difference!

You Make A Difference Award, November, 2020

Michelle Maciorowski, Emergency Department RN

Congratulations to Michelle Maciorowski, Emergency Department RN, on being chosen as the recipient of the November You Make a Difference Award!

Michelle is dedicated to making a difference in the lives of our patients, coworkers, and community. She is described by her nominator, Kelsey Conti, Patient Access Service Coordinator, as kind, compassionate, and caring.” “She is an incredible nurse!”

When Michelle cares for patients, she is an active listener, taking in every word and emotion. No matter the emotional state folks come in, our patients are always comforted by Michelle. Our patients feel safe, heard, and valued because Michelle is committed to our mission of providing exceptional, compassionate, and personalized care. She has often been the charge nurse in the ED and is recognized as being able to balance both taking care of the staff and managing a busy department. If anyone feels overwhelmed with an assignment, Michelle jumps in to help, and of course listen.

“Michelle has extraordinary compassion for all patients” said Sara McKeown, ED Nurse Director, adding “It can be the beginning of a shift or the end of a long day and Michelle never waivers in her passion and commitment to providing exceptional care.”

Michelle is an essential team member and role model in the Emergency Department and is making a difference to those that she encounters on a day-to-day basis. Her coworkers believe that she is always in their corners, looking out for them, to provide comfort or guidance whenever they need it. We are so lucky to have Michelle on our team and are incredibly thankful for her commitment to living the values of Cooley Dickinson.

Thank you, Michelle. You are Making a Difference!

You Make A Difference Team Award, Fall, 2020

Drive Thru Testing Tent Team

Earlier this week the Drive Thru Testing Tent Team was honored with the You Make a Difference Team Award, which recognizes teams that live up to Cooley Dickinson’s values and who make a difference for patients and families, coworkers, and in our community every day.

The Drive Thru Testing Tent Team “has been the heart and soul of the COVID testing process” said Cathy Reed, Administrative Director of Clinical Services, adding “I am humbled by their work ethic – this group are truly rock stars and exemplify what the ‘Cooley Strong’ movement is about!” When COVID started to emerge in our area and the need to set up a more formal process for drive thru testing emerged, this team rose to the occasion. The members of this team have changed throughout the last several months, but all played an important role during the time they were involved. Cathy would also like to give a shout out to all the Cooley employees who have stepped in to help this team during their time of need!

Testing Tent Team Members:

Nicole Allen | Laura Andersen | Amy Biela | Kayla Conde | Jennifer Costa | Sarah Diemand | Tayler Hersom | Jennifer Jenks | Shelley Mather | Stephanie Moore | Tracey Nareau | Natalia Rivera | Pernille Scavotto | Elizabeth Seymour | Bridget Shelkey

As of this posting, the Testing Tent Team has performed more than 32,000 Covid-19 tests

The Drive Thru Testing Tent Team came together in March and have persevered through all types of weather (snow, rain, wind, and heat) all while dressed in full PPE, and did so with smiles and a sense of pride. This group worked as a team to develop a workflow that kept patients moving through in a timely fashion with minimal wait times. The staff worked tirelessly scheduling appointments to assure patients could receive their testing as quickly as possible. This team has shown great compassion, dedication, and commitment to ensuring our community received the testing that was so vital to flattening the curve.

Thank you, Drive Thru Testing Tent Team, for your commitment to upholding quality, fostering collaboration, and providing exceptional, compassionate and personalized care to our patients! You are Making a Difference!

You Make a Difference Award: October 2020

Fabienne Valdes

Congratulations to Fabienne Valdes, Oxbow Primary Care RN, on being chosen as the recipient of the October You Make a Difference Award!

It is easy to count the ways that Fabienne makes the Oxbow Primary Care office a better place. To start with, her exceptional nursing skills, and the compassion she demonstrates with every interaction she has with patients and their families. “Fabienne has boundless respect, patience, and understanding for our patients in both the routine care she gives and when they are in distress” said Sara Thrasher, fellow Oxbow Primary Care RN. Fabienne is able to put people at ease with her wisdom, supportive therapeutic listening, and gentle guidance.

Fabienne’s cheerful personality and supportive demeanor create a pleasant work environment. Her competence in training new hire triage nurses is second to none. She has the ability to share her vast knowledge of working in a busy office easily with other nurses. Always making herself available for follow up questions or clarification for the new triage nurses she has trained, is a great example of her ability to foster collaboration while upholding quality.

“Fabienne has been unfailingly supportive and affirming of our LGBTQ patients and goes out of her way to make sure that we are treating everyone with the respect they deserve” said Aleah Nesteby. Some even describe their nurse visits with Fabienne as a “highlight of their day”. Fabienne embodies the Cooley Dickinson values in her daily work ethic and we are thankful to have her on the Cooley Dickinson team!

Thank you, Fabienne. You are truly making a difference!

You Make a Difference Award: September, 2020

Gina Dickinson

Congratulations to Gina Dickinson, Telemetry PCA, on being chosen as the recipient of the You Make a Difference Award!

Gina lives the values of our organization every day and is most known for exemplifying the organizational value; Demonstrate Compassion. Gina actively assesses patient and family needs and perspectives and creates an atmosphere of respect and empathy. She is a fierce advocate for our patients and ensures that we are all doing everything in our power to ensure they are treated with kindness and respect while receiving excellent care.

Gina’s manager, Jennifer Germain, Clinical Manger, Critical Care Services said that “Gina exudes the values of CDH every day she works!”  Jennifer explained that Gina delivers compassionate care and always goes above and beyond for the patients and her coworkers! “Gina is a leader and has exemplified maintaining her level of integrity throughout the many changes brought upon us throughout the COVID pandemic”.

Gina is a role model for other PCAs on the Telemetry unit as she runs to answer bells to meet the needs of our patients. She has a great sense of humor and can make even the “crankiest” patients laugh.  Whenever asked, Gina is willing to join or assist with committees or initiatives if it means improving care for our patients. Ann Lebrun, Clinical Nurse Director, who nominated Gina for the award, said that “Gina is no shrinking violet and makes sure that her voice is loud and clear when it comes to the needs of our patients”. Gina’s goal is to make sure that all the patients on the Telemetry Unit have the best possible experience while at Cooley Dickinson and we are so thankful to have her on our team!

Thank you, Gina. You are truly making a difference!

You Make a Difference Award, September, 2020

Paul Grace

Congratulations to Paul Grace, Cancer Center RN, on being chosen as the recipient of the You Make a Difference Award!

Paul is truly one of a kind. His ability to find the good in everything, remain positive and be a part of the solution day in and day out is something that Paul’s manager, Jen Ledoux, “admires, respects and appreciates greatly”. Not only do these qualities make Paul an excellent co-worker, they also help in making him an outstanding nurse. No matter what is happening, Paul remains calm, patient focused and clinically sound. The oncology patient population is a unique subset of patients who you really begin to know and develop bonds with, and Paul is incredibly skilled at finding unique ways to connect with each patient.

Throughout these past several months, Paul has remained adaptable, open minded, and willing to make changes on the fly, as that is what is happening daily! Paul has stayed focused on the goals and values of our organization and has done whatever it takes to keep our patients at ease as their fears have been heightened during these challenging COVID times.

Paul’s integrity, empathy, and dedication to the values of our organization has played a vital role in ensuring we meet our mission of providing exceptional, compassionate, and personalized care.

Thank you, Paul. You are truly making a difference!

You Make A Difference Award, August, 2020

Jennifer Johnston

Congratulations to Jennifer Johnston, IS Project Specialist, on being chosen as the recipient of the You Make a Difference Award. Jennifer, pictured with CIO Lee Martinez, is someone you can count on to enthusiastically help you with whatever question may have about an IT project.

She has a wonderful demeanor and tracks down an answer for you even if she isn’t the right person to ask.  Incredibly organized and skilled at keeping numerous projects moving forward for the IT team, Jennifer can also be found assisting on other projects throughout the organization. Specifically, she has been one of the driving forces around the patient gateway portal and with the rise of telemedicine, her support has been greatly appreciated. Jennifer is truly genuine about her willingness to help and always does so with a smile.

Director of IT Ed Borowski, Jennifer’s manager, expressed that during the COVID pandemic “Jen has done an enormous amount of work in simply being there for all staff, Nursing in particular, as they’ve adjusted to both telemedicine and the combination of remote/local staff and the use of video technology.” Specifically, she is working to become an expert in both Microsoft Teams and Zoom to assist coworkers properly. Jennifer has worked diligently with both IT and Nursing on the use of the iPads as a way for patients to communicate with their families and loved ones during the pandemic.

Jennifer is always putting herself out there to help in any way she can and truly embraces the values of the organization. Jennifer’s commitment to fostering collaboration and continuous improvement makes things better for our staff, our patients, and our community.

Thank you, Jennifer. You are making a difference!

You Make A Difference Team Award, Summer, 2020

Electronic Lab Fax (ELF) Team

Earlier this week, the Electronic Lab Fax team – Ed Borowski and Tom Rock, of Information Systems, and Alison Gronbeck, Dawn Gatzounas, and Cathy Reed all from the Lab – were honored with the You Make a Difference team award, which recognizes teams that live up to Cooley Dickinson’s values and who make a difference for patients and families, coworkers, and in our community every day.

The Challenge
Since the implementation of Epic and Sunquest, the process of faxing reports from Sunquest has presented challenges, such as the inability for STAT results to be auto faxed or, providers not properly receiving patient’s lab results, who were not set up in the fax table.

A Cross-Functional Team’s Solution
Something needed to be done and it was this group of people who came together to discuss solutions. Ed Borowski was able to write a computer program affectionately known as ELF (Electronic Lab Fax) and the Electronic Lab Fax team was formed. This program receives all lab results from Epic, places them into the report format designed by the team and faxes them to the providers based on the information defined in Epic.

By using computer programming, the system holds a patient’s completed results for 30 minutes to give an opportunity for any additional lab results to complete. It will then combine the results into one report to minimize the number of sheets that are faxed. Because reports fax every 30 minutes, there is no longer a need for staff to manually track STAT orders to completion.

Patient-Centered Care
ELF’s success was demonstrated to a group of Mass General Brigham facilities, that were struggling with the same issue and were seeking a solution. The creation of ELF assures that all laboratory reports are getting to the patient’s provider and ensures that our patients are getting the follow up and care they need.

Thank you, Electronic Lab Fax team, for your innovation and commitment to continuous improvement! You are making a difference!

You Make A Difference Award, July, 2020

Hannah Collins-Wolfe

Congratulations to ICU Registered Nurse Hannah Collins-Wolfe on being chosen as the recipient of the You Make a Difference Award! The You Make a Difference Award is recognition for individuals that are making a difference for patients and families, and for their coworkers. Hannah’s nominator described her as “one of those nurses that you want working with you every time you are scheduled. She anticipates both your needs and the needs of our patients.”

When a patient comes onto the unit, Hannah, pictured, third from left with her ICU colleagues, is always the first one in the room to help settle them.  When the unit is short-staffed, you can count on Hannah to come in to help, because she knows our patients need care. Whenever you are feeling overwhelmed, there comes Hannah into your patient’s room to help.

During the height of our COVID-19 surge, Hannah made sure to check in with other staff members to make sure that they were okay, knowing the difficult toll this pandemic was taking on everyone.  She helped to orient re-located staff members and made sure they felt comfortable and well-supported in the ICU.

Hannah is the epitome of teamwork and does it all with a positive attitude and a smile on her face. We appreciate Hannah for her amazing sense of teamwork.

Thank you, Hannah. You are making a difference!

You Make A Difference Team Award, Spring 2020

You Make A Difference Award, June, 2020

Shoshanna Brady

The You Make A Difference Award nominations that were submitted back in January were originally planned to be celebrated over the last few months but due to the COVID-19 pandemic, the recognition plans were put on hold.

We are happy to announce that the recognition celebrations for the recipients of the You Make A Difference Award have started back up and although the recognition may look different the honor of this award remains the same.

Shoshanna Brady, MSW is the recipient of the You Make A Difference Award and was honored earlier in the week during a virtual Zoom celebration.

Shoshanna’s nominator described her as a role model for our mission, vision, values and standard of behavior here at Cooley Dickinson.

As a member of our hospital Ethics Committee, Shoshanna worked along with her ethics colleagues to review and make recommendations to the Crisis Standards of Care Guidelines during the COVID-19 pandemic. Shoshanna strongly advocated for fair resource allocation for patients who may have already suffered healthcare disparities and social injustices.

Shoshanna is a team player and works harmoniously with her peers and hospital staff. She demonstrates an ongoing interest in professional development, taking on additional tasks and attending educational trainings to continue her growth. We look forward to Shoshanna’s continued success here at Cooley Dickinson and are grateful to have her part of our team!

Thank you, Shoshanna. You are making a difference!

You Make A Difference Award, February, 2020

Jodi Gordon

“Proactive, Solutions-Oriented, Quick on her Feet: Congratulations to Jodi Gordon, Recipient of the February You Make a Difference Award

Clinical Business Analyst Jodi Gordon, pictured above with, from left, Lorin Baumgarten, Robb Levine and Estevan Garcia, is a wonderful example of an employee who routinely goes above and beyond to support her team and the organization. Specifically, her work and collaboration with the providers in OB and in peri-operative services is where she shines. These areas can be challenging to support because the issues that emerge can quickly impact patient care (aka, during a birth or a procedure). Jodi is proactive, solutions-oriented, and quick to think on her feet.

Always friendly, Jodi is known for being a trusted team member and collaborator by both her team and the departments she supports. Her passion to care excellence and her dedication to the end users she supports is truly remarkable. Jodi’s ability to remain even keeled, professional, and compassionate, even in the most stressful of situations, puts the people around her at ease.

Jodi is a role model to her colleagues and embraces the many cultural attributes that our organization strives for: fostering collaboration, continuous improvement, and upholding quality, are just a few examples of where Jodi excels. Not only does Jodi embrace our organizational standards, she models the degree of excellence we all should strive for.

Thank you, Jodi. You are making a difference!

You Make A Difference Award, January, 2020

Don Harrington

Congratulations to Don Harrington. Winner of the January 2020 You Make A Difference Award! Don is always pleasant, accommodating, and versatile in his role. He will help anyone on the Medical Imaging team—or outside of the team—with whatever project may come up. He is a “can-do” kind of person who will hunker down and get the job done.

Don lives the Cooley Dickinson Health Care values in every way, and he does so every day. He takes on challenges and projects with enthusiasm and commitment. He represents our Medical Imaging Department with a very positive attitude and he does this every day with consistency.

Don goes above and beyond, especially when we are facing short staffing. He will start IVs, bring prep kits to the floors for CT, or anything else that is needed to support staff and patients. He does this without being asked or prompted—but when he is asked, he never turns down a request for help. Don is especially well-known for his excellent IV starts on patients. He is a very important and integral part of the support system in Medical Imaging and a team player in every way, every day. Thank you Don, You are making a difference!

You Make A Difference Award, December 2019

Laurie Madru

Congratulations to Laurie Madru, winner of the December 2019 You Make A Difference Award. Laurie epitomizes the Cooley Dickinson Health Care mission, vision, and values every day through her willingness to collaborate on projects big and small. Laurie is a positive force who will take a deadline as a challenge—it is a challenge she always wins—and turn out top notch work in no time at all. Laurie produces intricate, quality work with a keen eye for detail. As a member of the finance team, the work that Laurie does is incredibly important to the organization, even though it may not always be seen. She has worked with the Development Department to secure funding that is essential to supporting the daily operation of our hospital, and that has allowed us to become the community hospital of choice for the people we serve.

Laurie is respectful of her colleagues and patients in every interaction that she has with them. When asked about Laurie, Linda Medeiros said that “Laurie is the sort of person who greets you with a smile each time you arrive unannounced at her office door. She knows what to do and is driven to do best by you. From my close work with Laurie, she’s an incredible planner and amazingly productive and always puts Cooley and its mission first. I feel grateful to have Laurie as both my colleague and friend at work.”

Laurie upholds quality and acts with integrity every day because it is part of who she is. Thank you, Laurie, You are making a difference!

You Make A Difference Team Award, Winter 2019

You Make A Difference Award, October 2019

Jennifer Crocker

Jen comes to work each day with a smile on her face and a detailed plan to deliver excellent care to her patients. Whether it is dressing up a patient’s child in scrubs and making that child her “assistant” for the day or ensuring that a patient has a peaceful and respectful death. Jen makes sure that she provides compassionate, high quality care to ALL her patients and their families.

Jen not only ensures an excellent experience for her patients, she also focuses on team building activities with her valued coworkers. She has gone above and beyond to plan trips to the casino and a local winery for her colleagues to have fun time to bond as a team, and she opens up her house to everyone on the unit for our annual Holiday Celebration!

Jen is devoted to Cooley Dickinson patients, their families, and to her coworkers. Her positive nature and great sense of humor makes every day a great day.

Thank you, Jen, you are making a difference!

You Make A Difference Award, September 2019

Megan McCarthy

Whenever a particularly challenging patient care situations arises in the Behavioral Health Department, Megan is called upon to be part of the solution.  Her calm, caring, and highly professional manner complements her characteristic ability to connect with even the most distraught patients. She actively brainstorms effective resolutions and works collaboratively with patients and other departments to bring calm to persons who are experiencing difficult moments.

She willingly responds to patient situations throughout the hospital and is recognized for her skills to quickly assess the situation and assist with compassion.   It is clear that Megan cares deeply about her patients and seeks to provide them with a healing experience.  She makes a difference for patients who are in particular need of support and compassion, and she does this with compassion and humor.

Thank you Megan, you are making a difference!

You Make A Difference Award, August 2019

John Duggan

John Duggan is the winner of the August 2019 You Make A Difference Award. John is a long-term, second-shift employee on the Transportation team who has seen the staffing challenges in the Environmental Service department and has taken those challenges head on as an opportunity for collaboration.

By cross training and learning new skills, John works in an EVS role for the Emergency Department and continues to provide exceptional customer service to patients and his Cooley Dickinson colleagues who depend on Transportation.

What sets John apart is that he provides exemplary, top-notch service excellence in both roles. He has filled in to cover critical second and third shifts, and he will stay late so that he can set up the next shifts for success. Because of his commitment to quality, patients and staff in the Emergency Department are leaving glowing reviews for his work! He has been proactive about learning and has shown a strong desire to do the right thing by our hospital and all our patients. In fact, John’s expertise in both EVS and Transportation allows him to provide enhanced services to our patients.

Congratulations John! You are making a difference!

You Make A Difference Team Award, Fall 2019

Radiation Oncology Team

Congratulations to the Radiation Oncology Team for winning the August 2019 You Make A Difference Team Award! The Radiation Oncology staff are highly collaborative among their team, and with colleagues throughout Cooley Dickinson and at Massachusetts General Hospital. This collaboration and open communication uniquely positions them to provide seamless access to highly specialized care that is unlike what any other community hospital can provide.

They have pulled together time and time again, always keeping the patients’ experience at the center of what they do. No matter the challenge, they come out stronger, tougher, and more committed to Cooley’s mission of providing compassionate and personalized care for patients and their families.

The team recently collaborated on a project to bring in new CT equipment that greatly benefited our patients and they did this while their patient volume doubled! The Radiation Oncology team always jumps right in and works together to make sure that our patients are well informed and taken care of.

Thank you for your dedication. You are making a difference!

You Make A Difference Award, July 2019

Amanda Dixon

As the charge nurse in the Critical Care Unit for the day shift, Amanda goes above and beyond to ensure that all patients in the unit are treated with the utmost compassionate, patient-centered, and high-quality care that they deserve. Amanda has high standards for her team and for the care that they deliver to Cooley Dickinson patients and families. Her compassion and respect do not stop with patients though, Amanda also has a reputation for treating her coworkers with respect and kindness.

Amanda is highly skilled and is an essential resource for staff throughout the hospital as she attends to Rapid Responses and Code situations. Her first thought is always for the patient and how she can make their experience as comfortable as possible. She always takes the time to learn about what matters most to her patients so that she can provide them with compassionate care that is personalized and geared toward their preferences and their values.

One of Amanda’s many strengths is providing compassionate end of life care that empowers patients and their families to take ownership of their care. She treats every patient with dignity and respect, every time.

Amanda, Thank you for making a difference!

You Make A Difference Award, June 2019

Amy Walker, CNM

Amy Walker is a compassionate, creative, and collaborative Certified Nurse Midwife here at Cooley. She has shown her skill and dedication through her work to establish the New Beginnings program to help pregnant people who are recovering from substance use disorders.

Amy cares deeply about all new parents and babies and is committed to providing them with compassionate, non-judgmental, and top-quality care. She believes in the power of peer support and education that can address the complex medical and social needs of pregnant people during a vulnerable time in their lives.

Thank you, Amy, for your determination to make our community a healthier and more compassionate place for everyone.

You Make A Difference Award, April 2019

Jennifer Sullivan, PAC

Patient Access Coordinator Jennifer Sullivan is the April winner of the You Make A Difference Award, and is in a role that she loves—helping people face to face.

Jenny stands out for her support of Cooley Dickinson Patients with both a high level of expertise and sincere empathy. She knows that it is a privilege to care for people in our community and is working successfully to improve the way we collaborate with and support our patients.

Thank you, Jennifer, for putting our patients first and for using your creativity and compassion to make Cooley Dickinson Hospital a better place! You Make A Difference!

 You Make A Difference Award, March 2019

Skarlleth Kauffmann, PCA

North 3 Patient Care Associate Skarlleth Kauffmann is the winner of the March You Make A Difference Award because of her kindness and dedication to Cooley Dickinson patients. Nurse Manager Nicole Fisette says that Skarlleth’s coworkers describe her as someone who is “gentle, conscientious, and a pleasure to work with.” She is known to use her own form of medicine—humor, laughter, and the ability to be in the moment—to craft experiences for her patients that exceed typical expectations for a hospital stay.

One example of her commitment to patient experience and well-being happened when she found out that a patient was just a few days away from celebrating a milestone wedding anniversary. Skarlleth talked with the patient about writing a love letter to their spouse, and provided them with pen and paper. That might be enough for some, but not for Skarlleth, who found out the couple’s wedding song, and talked a friend into learning to play the song. She picked up a bouquet of roses and an anniversary card, and arranged for a sweet, kind-hearted surprise.  The patient’s spouse and family arrived for a visit and were serenaded with an impromptu performance and celebration as they walked into the room.

Thank you Skarlleth, for putting our patients first! You Make A Difference!

You Make A Difference Award, February 2019

Tammie Foster, OT

Occupational Therapist Tammie Foster is the February winner of the You Make A Difference Award because of her dedication to the well-being of Cooley Dickinson patients.

Tammie received multiple glowing nominations highlighting her skills and her compassion. Atwood Occupational Therapist Karen Kelley had this to say: “Tammie helps patients realize they are still valued and can still function and contribute, even with limited capacities. she builds a therapeutic relationship that turns into friendship.”

Several of Tammie’s nominators shared that Tammie has gone above and beyond for a patient or coworker, including times she has stepped in to cover for someone who was out sick or has driven to more distant offices to help a patient in need.

One particular story stands out. When Tammie was leaving work one day, she happened upon a patient who was being discharged and waiting for a cab. Tammie was worried that the patient was not well enough to be discharged, so she took the time to stop, take vitals, and reach out to nursing and transport staff. Tammie followed the patient home to make sure they were able to get home safely. The patient was later readmitted. Tammie trusts in her good instincts and skills, which makes a difference for all of our patients.

Tammie demonstrates all the values of Cooley Dickinson: Quality, Compassion, Collaboration, Respect, and Integrity. Thank you, Tammie, for being an inspiration to all of us at Cooley Dickinson. You Make A Difference!

You Make A Difference Award, January 2019

Sheryl Moriarty, RN

Sheryl Moriarty has been part of the team at the VNAH for over 20 years and has never let her commitment to quality patient care slip below anything less than her number one priority. Currently the VNAH’s Clinical Support & Education Nurse, she sets the bar high for herself and her coworkers and then continues to raise it. That is why Sheryl is the January recipient of the You Make A Difference Award.

Sheryl is someone who is not intimidated by change –  in fact, it inspires and motivates her to step up and take more responsibility. She takes charge of ensuring excellent patient care and is able to address issues with swift precision and, most importantly, empathy.

She makes a habit of discussing concerns with every single nurse, and this has led not only to a boost in morale, but also to cost savings by optimizing how we use supplies. Her collaborative spirit makes everyone accountable for continuously improving the care that we deliver.

Sheryl truly makes a difference in our patients’ lives, and the lives of her coworkers every single day.

You Make A Difference Award, Dec. 2018

William Murphy, RN

Bill Murphy has been an RN at Cooley Dickinson for over 31 years and we are very fortunate to have him as part of our team. Bill is tremendously respected by patients and by his peers, and that is why he is the December recipient of the You Make A Difference Award.

Bill receives a substantial number of thank-you letters and cards from patients due to his exceptional clinical skills and the relationships that he is able to form with patients and their families. In a recent thank-you note, a patient’s spouse wrote about how scary it was to wait alone in the ED during a procedure, that is, until Bill brought in a cup of tea and a warm smile.

Bill not only demonstrates the high quality of care we expect at Cooley Dickinson, he coaches his coworkers and advocates for better care as part of his daily routine. His actions speak volumes, and we are proud of all that he has accomplished.

You Make A Difference Award, Nov. 2018

Joanna Pheasant, NP

Williamsburg Internal Medicine Nurse Practitioner Joanna Pheasant inspires her coworkers with the level of kindness and care she gives every day and exemplifies Cooley Dickinson values by demonstrating compassion and showing respect for her patients and coworkers. That is why Joanna is the November recipient of the You Make A Difference Award.

Williamsburg’s practice is growing every day, and as workloads have increased, Joanna has continued to support the practice by providing walk-in care to patients-which is not an easy balancing act.

Many of her patients have complicated and challenging needs, and Joanna steps up to provide them all with compassionate and personalized care. She always takes the time to explain a diagnosis and set treatment expectations in a way that makes her patients empowered and informed participants in achieving their health goals.

Nominator Kelly Hughes wrote that Joanna’s “appreciation for the work we all do has warmed my heart and set an example of the type of coworker I want to be.”

You Make A Difference Award, Oct. 2018

Brian Sheils

Brian is an invaluable member of the Cooley Dickinson Performance Improvement Team, and a data investigation prodigy. Brian LEANs in to challenges and upholds the quality of care at Cooley Dickinson by maintaining our data and systems and collaborating across the organization to provide creative solutions to complex situations.

He took the initiative to really get to know the data streams in EPIC and taught himself how to use the reporting and dashboard functions—now he is the expert. He has uncovered and brought attention to lost work-queues and is dedicated to improving quality of care for our patients.

Brian is also known to excel at coaching staff in a respectful and highly effective way to work through problems and improve productivity.

You Make A Difference Award, Sept. 2018

Samantha Trudel

Samantha Trudel is the September winner of the You Make A Difference Award at Cooley Dickinson.  Sam received multiple nominations from her coworkers in Women’s Health because of her commitment to making every patient interaction welcoming and special.

Sam has been with Cooley Dickinson for 5 years and has been working hard at making a difference for both coworkers and patients since her very first day. She is known for bringing great ideas and enthusiasm to her work, and for living the Cooley Dickinson values of Integrity, Compassion, Collaboration, Respect, and Quality.

Tanya Roy had this to say about Sam: “She is compassionate with patients, co-workers, and every person she meets. Sam is caring, hard-working, and always willing to go above and beyond”.

Congratulations Samantha. You Make A Difference!

You Make A Difference Award, August 2018

Sammy Rosa

Sammy Rosa is the first winner of the new You Make A Difference Award at Cooley Dickinson.  His coworkers on the evening shift on North 3 know him as an exceptional Patient Care Associate who has a talent for making meaningful connections with the patients he serves every day. No matter what a patient needs, Sammy always demonstrates compassion and acts with integrity.

Sammy has been with Cooley Dickinson for 15 years and has never passed a day without bringing his big smile and upbeat personality to work with him. You can tell that he is making a difference by the easy conversations and laughter that float out into the hallway whenever he is in the room.

Sammy says that the “best part of working with patients hands on is that they are living, breathing tomes of information and experiences” that enhance our own lives. His advice for approaching every work day? “Stay cool, in temperature and in attitude.”

The nominator had this to say about Sammy, “He’s one of the best and sets a high standard for all his coworkers. His kind-hearted positive approach makes him a pleasure to work with.”