Terms and Conditions

Terms Of Use For Web Sites and Web Pages Linked To And From All Cooley Dickinson Hospital Web Sites Please read these terms of use (“Terms”) carefully before accessing this Web Site (“Site” or “Sites”). By using and participating in these Sites, you signify that you have read these terms and agree to be bound by and comply with them. If you do not agree to be bound by these terms, please promptly exit this Site and any and all Sites that are linked to and/or from the Site. Cooley Dickinson Hospital Corporation (“Cooley Dickinson”) reserves the right to modify these terms at any time without notice to you. You should review the terms and conditions and privacy policies related to the use of the third party web sites before using them. We recommend that you periodically review this Site and these Terms for any changes because your continued use of the Sites after we make changes indicates your acceptance of the changes.

Disclaimer

Sites may include pages that contain the personal opinions and other expressions of the persons who post entries on a wide range of topics. Cooley Dickinson is not necessarily a publisher of any of the content of the Sites, or of any content that may be available through links to and from them.

Some of the text and other material on these Sites are the opinion of the specific author and are not statements of advice, opinion, or information of Cooley Dickinson or  partners and associates of Cooley Dickinson. This Site is not intended for use by children under 13 years of age. If you feel you might be offended by the content of the Sites, do not continue.

No Medical Advice Provided

This web site does not give medical advice! Our provision of this Site should not be interpreted as an attempt to practice medicine, nor does the use of this Site establish a doctor-patient relationship between us. We will not answer specific medical questions nor refer you to a particular health care provider through this Site. All material contained on this web site is provided “AS IS” for general informational purposes only and should not be considered medical advice. Consult your health care professional for advice relating to a medical problem or condition. FOR EMERGENCY MEDICAL TREATMENT CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

Acceptable Use

You are hereby granted a limited license to access the Site for your personal information purposes. You may print or download information from the Site for your own non-commercial use only, provided you identify the source of the material and include the appropriate copyright notice. You may not distribute or modify any portion of the Site or any text, graphics, animations, layouts, logos, buttons, icons, images, audio/video clips, information or other materials (collectively, “Content”) without our express prior written consent. You may not use, reproduce or transmit this Site or any Content for any commercial purpose without our express prior written consent in any form or by any means, now known or developed in the future.

You agree to use the Sites in accordance with all applicable State and Federal laws. Cooley Dickinson is a nonprofit, tax-exempt organization under the rules and regulations of the Commonwealth of Massachusetts, and you therefore agree that you will not use the Site for any personal, religious or political activities. You further agree that you will not transfer, e-mail, link to or post any content on the Site, on any other Cooley Dickinson computing resource that:

  • Defames, belittles or threatens others.
  • Contains statements that are bigoted, hateful or in any way calculated or designed to be offensive.
  • Discusses illegal, dangerous, harmful or banned activities or encourages persons to commit them or encourages the intent to commit illegal, dangerous, harmful or banned activities.
  • Infringes another’s intellectual property, including, but not limited to, copyrights, images, written information, trademarks or trade secrets.
  • Contains material that is vulgar or obscene or alludes to or hyperlinks to any materials, language or images that are vulgar or obscene.
  • Contains advertising or any form of commercial, religious, personal or political solicitation.

Links to Other Sites

Cooley Dickinson’s Site(s) may include hyperlinks to Web sites maintained or controlled by our affiliated entities as well as links to unaffiliated third parties’ web sites for your convenience. Cooley Dickinson is not responsible for and does not routinely screen, approve, review or endorse the contents of, or use of any of, the products or services that may be offered at these Web sites. You should review the terms and conditions and privacy policies related to the use of the third party web sites before using them.

Disclaimer of Warranty/Limitation of Liability

These Sites and any information, products or services therein are provided “AS IS” without warranty of any kind, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR USE OF A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

Cooley Dickinson does not warrant, and hereby disclaims any warranties, either express or implied, with respect to the accuracy, adequacy or completeness of any Site, information obtained from a Site, or link to a Site. Cooley Dickinson does not warrant that Sites will operate in an uninterrupted or error-free manner or that Sites are free of viruses or other harmful components. Use of information obtained from or through these Sites is at your own risk.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT COOLEY DICKINSON WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES, EITHER ACTUAL OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THESE TERMS, OR TO YOUR (OR ANY THIRD PARTY’S) USE OR INABILITY TO USE A SITE, OR TO YOUR PLACEMENT OF CONTENT ON A SITE, OR TO YOUR RELIANCE UPON INFORMATION OBTAINED FROM OR THROUGH A SITE. IN PARTICULAR, COOLEY DICKINSON WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INDIRECT, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, ERRORS, LOSS OF DATA, OR INTERRUPTION IN AVAILABILITY OF DATA), ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OR INABILITY TO USE A SITE, OR ANY PURCHASES ON, THROUGH OR VIA THIS SITE, OR YOUR PLACEMENT OF CONTENT ON A SITE, OR TO YOUR RELIANCE UPON INFORMATION OBTAINED FROM OR THROUGH A SITE, WHETHER BASED IN VERBAL AGREEMENT, CONTRACT, TORT, STATUTORY OR OTHER LAW, EXCEPT ONLY IN THE CASE OF DEATH OR PERSONAL INJURY WHERE AND ONLY TO THE EXTENT THAT APPLICABLE LAW REQUIRES SUCH LIABILITY. THE REMEDIES PROVIDED FOR UNDER THE TERMS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS.

Cooley Dickinson makes no representation regarding your ability to transmit and receive information from or through the Sites and you agree and acknowledge that your ability to access the Sites may be impaired. Cooley Dickinson disclaims any and all liability resulting from or related to such events.

Copyright and Trademarks

This Site and the Content are protected by United States and international copyright laws. Except as otherwise notes, all right, title and ownership of this Site and all Content provided on this Site is the property of Cooley Dickinson or its licensors. Any use of this Site or the Content not expressly permitted by these Terms may violate copyright, trademark and other laws.

The logo, name and trademarks on the Sites of Cooley Dickinson or any of its affiliates, are trademarks and property of Cooley Dickinson or its affiliates. Use, reproduction, copying or redistribution of trademarks, without the written permission of Cooley Dickinson or its affiliates is prohibited. All other trademarks or servicemarks appearing on the Site are the marks of their respective owners or licensees.

Images

All graphics, photographs, sketches, drawings, montages, x-rays, and any and all digital images and graphical reproductions on the Sites of Cooley Dickinson and its affiliates are the property of Cooley Dickinson or its affiliates and may not be appropriated in any manner without the express written consent of Cooley Dickinson.

Indemnification

You agree to indemnify and hold Cooley Dickinson harmless from any claims, losses or damages, including legal, recording and consulting fees, resulting from your violation of these Terms, your use of a Site or your placement of any Content onto a Site, and to fully cooperate in Cooley Dickinson’s vigorous defense against any such claims.

Other

The Sites may contain errors and omissions. We reserve the right to correct errors or omissions without prior notice. We also reserve the right to cancel any and all offered product or service in the event of an error or omission in the description, including price and availability, unavailability or any other reason.

General

These Terms constitute the entire agreement between you and Cooley Dickinson and its affiliates with respect to the subject matter herein and supersedes any and all prior or contemporaneous oral or written agreements.

Website Privacy

At Cooley Dickinson (which includes Cooley Dickinson Hospital, Inc. and Cooley Dickinson Practice Associates, Inc., DBA Cooley Dickinson Medical Group), we are committed to protecting the privacy and security of visitors to our website. This website privacy policy (“Privacy Policy”) will tell you what information we collect, how it is used and your options as you interact with our website. By using this website, you agree to this policy. Please read the following carefully before using the website.

“Protected health information” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to a Mass General Brigham facility while being treated as a patient of that facility or within the Mass General Brigham Patient Gateway portal, is separate and subject to the Mass General Brigham Notice of Privacy Practices.

Your Consent

By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy. By providing us with an email address, you agree that we may use your email address to communicate with you about our services and select messages from our partners or affiliates.

Information That We Collect

You may use our website without providing any personal information. When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, and demographic information, if you choose to complete any of the online forms used for class registration, special events and promotions, appointment requests, and to provide feedback.

If you submit to Cooley Dickinson any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant Cooley Dickinson the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website.

Patients can opt to create a Mass General Brigham Patient Gateway account. Mass General Brigham Patient Gateway is a secure portal available for patients to manage their health. Features include reviewing test results, managing appointments, messaging your doctor, renewing your prescriptions and paying your bills. Before creating an account, please review the Terms of Use available on the Mass General Brigham Patient Gateway website (https://patientgateway.massgeneralbrigham.org).

Data Security

Cooley Dickinson is committed to protecting the privacy of the personal information you provide to us via this website so that we can make sure it remains as secure as possible. Accordingly, we use reasonable efforts to prevent unauthorized access.  We use a secure firewall and a security infrastructure that protects the integrity and privacy of personal information submitted to us via this website. As an additional security measure, your personal information is also encrypted during transmission using appropriate technology including Transport Layer Security. This is an industry standard. (Encryption is a common method used to protect transmission of sensitive data across the Internet.)

Although we work hard to protect your personal information, Cooley Dickinson cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided throughout our Websites.

Notice for Use and Sharing of Protected Health Information

The federal Office of Civil Rights implemented the Health Insurance Portability and Accountability Act (HIPAA) to promote privacy and trust between patients and their health care providers. As part of these rules, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received the Privacy Notice. The Privacy Notice describes how the hospital/provider uses and shares your personal health information.

English
Mass General Brigham Notice of Privacy Practices

Spanish / Español
Notificación de las normativas de privacidad de Mass General Brigham

Arabic
Arabic Notification of Mass General Brigham privacy policy

Chinese
Chinese Notification of Mass General Brigham privacy policy

Haitian Creole / Kreyòl Ayisyen
Avi Sou Pratik Konfidansyalite

Indonesian / Bahasa Indonesia
Pemberitahuan Praktik Privasi Mass General Brigham

Portuguese / Português
Aviso sobre Práticas de Privacidade do Mass General Brigham

Russian/ Porusski
Porusski Mass General Brigham

Newsletter/Press Release Subscription

If you wish to subscribe to our newsletters and publications, we collect and store first and last names, email address, and information about how you engage with our content. We may also ask for additional information to send you content that is relevant to your interests. This information is used for distribution purposes. If you would like to unsubscribe from any of our email newsletters, please email feedback@cooleydickinson.org.

Cookies, Tracking and Internet-based Advertising

This website works with third-party products or services (“Service Providers”). These include Google and other Service Providers who help us track and analyze visitor activity on the website, measure the effectiveness of our advertising efforts, and support the optimization of our digital marketing campaigns.

The website uses “cookies,” tracking pixels and related technologies. These can be set by Cooley Dickinson or by our Service Providers.

Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as “session cookies”), or until some later point in time set by the website setting the cookie (known as “persistent cookies”).

Examples of information we and our Service Providers collect include how often someone visits this website and what they do while on the website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers also collect information about the activity of individual website users. This information may be used to direct related Cooley Dickinson advertisements and/or informational content to website users when they visit other websites.

Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. There are a variety of tools publicly available to manage cookies and similar technologies that collect information related to your use of the website.  Learn more from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.

We are not responsible for the effectiveness or compliance of third party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to opt out on each browser or device.  You can access the information on this website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on the website.

We use web analytics and tag management services and tools provided by Google and other third parties to collect certain information relating to your use of this website. You can find out more about how Google uses data when you visit our website by visiting “How Google uses data when you use our partners’ sites or apps.”

This website uses Google’s reCAPTCHA service to protect against spam and other automated abuse by identifying activity from an automated program such as a “bot.”  reCAPTCHA analyzes the behavior of website visitors as soon as the website visit begins.  The data collected during this analysis, which takes place in the background, is sent to Google’s servers.  The use of the reCAPTCHA service and the treatment of any information collected through the service, such as IP address, date, time, language, screen size and resolution, and mouse movements while on the page, are subject to Google’s applicable privacy policy and terms of use, as noted in the boxes where you are asked to confirm that “I’m not a robot” when submitting a form.

Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis.  Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.

How We Use This Information

Cooley Dickinson uses the information you provide to fulfill online requests, process credit card information and respond to customer service inquiries, or in other ways as required by law.

We may use your information to:

  • Help us improve the services we offer
  • Personalize your experience and inform you about the treatments/services in which you have indicated an interest
  • Tailor digital advertisements on third-party websites based on your interactions on our website
  • Improve our website offerings and send you information and updates
  • Respond to your questions and requests and improve customer service
  • Administer a promotion, survey or other site feature
  • Communicate changes to our Privacy Policy or terms of use

In some cases, third parties contracted by Cooley Dickinson may have access to your information to perform a specific task, for example, to send you an e-newsletter.

Users in the European Economic Area (EEA) and Switzerland

EEA or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify and request erasure of personal data. Please contact us at feedback@cooleydickinson.org with your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.

Third-Party Vendors/ Content Providers

Cooley Dickinson shares information with third parties, including as required by law or in order to provide the services requested. Cooley Dickinson engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Transfer in the Event of Sale or Change of Control

If the ownership of our business changes or we need to transfer assets relating to this website to a third party, we may transfer your personal information to the new owner. Your information would remain subject to the promises made in the applicable Website Privacy Policy unless you specify otherwise.

Online Surveys

Occasionally we may request feedback on this website to better understand how we can improve what information we present and how we present it. These surveys do not ask questions that could personally identify you. We may ask for contact information to follow-up, but you can decline to provide that information. Information that you provide in a survey may be shared with employees or third parties to aggregate the data.

Email Information

Please do not provide personal information via email to us unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail.

If you receive an email that looks like it is from Cooley Dickinson and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Cooley Dickinson will never request your password, username, credit card information or other personal information through email.

Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, within and outside of Cooley Dickinson. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the Privacy Policy on any other websites before providing them with personal information.

Certain interactive patient applications may be linked to this website as a convenience for you. If you choose to utilize a specific patient application, please be sure to read the privacy policy associated with that application. Mass General Brigham Patient Gateway, which offers patients secure electronic messaging to participating practices, is an example of such a patient application.

Changes to This Policy

Cooley Dickinson has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us as listed below.

Contact Us

If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us at feedback@cooleydickinson.org.

Last Revised September 29, 2021