Financial Counseling
Financial Counseling at Cooley Dickinson Hospital (formerly Hampshire HealthConnect) helps uninsured and underinsured people access health coverage through the Massachusetts Health Connector.
Our Services
- Assistance completing and updating applications for MassHealth, Health Connector, and Health Safety Net (formerly known as free care)
- MassHealth Disability applications
- Eligibility reviews
Referrals To:
- Community Health Centers for both medical and dental services
- Other local human service agencies such as WIC, SHINE, Western Mass Legal Services, Department of Transitional Assistance
Meeting with a Financial Counselor
We are located at the main entrance of Cooley Dickinson Hospital. We accept patients on a walk-in basis on Mondays, Wednesdays and Fridays from 8:30 am to 12 noon and 12:30 to 4 pm.
For patients 65 and over, a scheduled appointment is preferred to ensure adequate time to address potentially complex applications and documents. Limited appointments are available on Tuesdays from 8:30 am to 12 noon and 12:30 to 4 pm and on Thursdays from 12:30 to 4 pm. Please call 413-582-2848 to ask about scheduling an appointment. We look forward to meeting you!
When you visit us for your appointment, there are some important documents you should bring with you. Here is a list of what we will need to assist you (please be sure to bring verification of all applicable items):
- Citizenship/Immigration: U.S. Birth Certificate/Passport; Department of Homeland Security-issued or Foreign Government-issued immigration document
- Identity: Either a Government-issued photo ID or Birth Certificate and Social Security card
- Income: Last two pay stubs; recent tax return; Social Security benefit statement; or Unemployment benefit statement
- Access to other Insurance: If you have access to health insurance through Medicare, COBRA, or an employer, please bring all related insurance information with you as it is required on the application.
- Proof of residency such as a current utility bill.
Please Note: If you require assistance with Medicare, please contact Social Security or your local senior center. Feel free to call us at 413-582-2848, if you you have questions. We make every attempt to return voicemails within 48 hours.